Looking to Change Your Home Care Provider?

Your care. Your choice.

Contact us today to start your smooth transition!

If your current provider isn’t meeting your needs, you have the right to switch, and with Care Companions Melbourne (CCM), the process is simple and stress-free. You might consider changing providers if you are:
  • Dissatisfied with service quality, response times, or care staff
  • Looking for a provider closer to home or more suited to your needs
  • Needing services that your current provider does not offer

At CCM, we make the transition easy and worry-free, so you can continue living safely and comfortably in your own home.

Why Choose CCM?

With over 10 years of experience in home care, our qualified, professional, and reliable team is committed to delivering consistent, compassionate support.

Local Team, Community Focused

  • Supporting Melbourne’s southeast for over a decade>
  • Strong connections with local resources and networks
  • Experienced, stable care staff for reliable and timely support

Policy Expertise, Maximum Benefits

  • In-depth knowledge of government policies and Home Care Package (HCP) funding rules
  • Guidance to help you make the most of your subsidy

Dedicated Case Manager

  • Personalised care planning and ongoing one-on-one support
  • Efficient, attentive, and timely follow-ups to ensure your needs are always met

Smart Scheduling & Easy Reimbursements

  • Advanced systems that make organising your care simple and stress-free
  • Quick, transparent reimbursements with no complicated steps

Transparent Pricing, No Hidden Fees

  • Clear, upfront pricing you can trust with no surprises
  • Full visibility and control over your spending for complete peace of mind

Smooth Transition, No Service Gaps

Changing providers shouldn’t mean added stress, or a break in your support. At CCM, we manage the entire process for you, ensuring your care continues without interruption. We will:

  • Communicate directly with your current provider to prevent any service gaps
  • Assist with all My Aged Care requirements
  • Arrange a home visit and finalise your personalised agreement with CCM
  • Oversee a smooth handover so your support remains consistent and reliable

Switching to CCM in 3 Easy Steps

Your care continues without disruption — we make the switch smooth and stress-free.

Contact CCM (9894 2695 or 1800 001 171 )

  • Let us know your funding type (e.g. Home Care Package)
  • Provide your postcode, and we will confirm service availability and recommend the best care options for you.

Obtain or Update Your Referral Code

  • We will guide you through the My Aged Care process to obtain or update your Referral Code:
  • Online: Log in to My Aged Care → “My services” → End your current agreement → Link your new provider
  • By Phone: Call 1800 200 422 and ask to update your provider details

Book Your Home Assessment

  • Meet your dedicated CCM case manager
  • Talk through your goals, preferences, and care needs
  • Sign your personalised agreement
  • We will notify My Aged Care and officially start your services

No, your support will continue without interruption. We work directly with your current provider to make sure there are no gaps in your care.

In most cases, yes. Each provider may have different notice periods or settlement steps, but don’t worry, we will walk you through the process. 

Any unused funds are transferred to CCM in line with government policy and your agreement. We will take care of the details and keep everything clear and transparent.

Absolutely. We can help you apply through My Aged Care, and where possible, arrange temporary or self-funded care while you wait for your package to be approved.

Frequently Asked Questions

  • Online Enquiry (Recommended): Share your details and care needs, and we will call you back promptly
  • Phone: 1800 001 171 (Mon–Fri, 9:00 AM – 5:00 PM)
  • Email: info@carecm.com.au
  • Location: Serving Melbourne’s Southeast

 

Make the switch to CCM today and enjoy safer, more comfortable living at home.

Take Action Today

en_AUEnglish